GET COVERED DESKTOP CARE	Level 1	Level 2	Level 3
Patch Management—Fully automated patch management. Scheduled security patch scan and patch deployment. Scalable, secure, configurable and location independent	X	X	X
Security Log Monitoring—Daily review of machine security logs to help ensure safe and secure networking environment.	X	X	X
Virus Log Monitoring—Daily review of machine virus logs to help ensure a safe and virus-free networking environment.	X	X	X
Integrated Reports—Comprehensive, integrated management and operational reports. Can be sent via e-mail or delivered via account manager.	X	X	X
Help Desk Remote Control—Get-Covered can access your computers remotely from anywhere—securely and safely. This is available during service hours of 6am-8pm, Monday—Friday.	X	X	X
Antivirus Software—Antivirus software is included for each device.	X	X	X
Computer Cleanup Wizard—A selection of programs that runs on machines during the night to fix/repair inaccuracies: spyware management, disk defragmentation, temp files cleanup, virus definitions management, refresh of Windows policies.	X	X	X
Asset Management—Integrated, automated asset management for hardware and software.	X	X	X
Remote Support—Full access to our support technicians during service hours of 6am-8pm, Monday—Friday.		X	X
Application Bandwidth Monitoring—Discover if certain applications are compromising your system’s performance by consuming more resources than necessary.		X	X
Edge Device Support—Monitoring and reporting of the firewall, router switches, and printers (if networked) will be provided at no cost.		X	X
Onsite Service—Includes labor and travel charges for onsite service on covered equipment during normal business hours, 8a-5p, M-F. Trip charges apply for clients outside zone 3. (Does not include cost of parts.)		X	X
Application Installation Notification—Receive notifications if applications are installed on machines that you specify.			X
Application Blocking—Prohibit certain computers from running non-business applications.			X
Individual Remote Access—Access your work machine from outside the office. You’ll have direct access to your PC’s desktop, using the same security encryption as the other program features.			X
Get-Covered is a product of