More Than Just Tech Support
Your business is unique and so are your technology needs. Around here, we don't believe in cookie cutter solutions that add features and services that your organization doesn't need. Instead we'll work with you and get to know your business and create a custom plan that covers all of your IT needs both now and as your business grows and evolves.
Why You'll Love Get Covered IT Services
24/7 Remote Support
Whether you staff works in office during normal working hours, remotely during unusual hours, or any combination of the above; MTC is here to offer 24/7 support you can count on when you need it most.
Technology Maturity Roadmaps
Our technology maturity roadmaps provide insight into your current technology environment, identifies problem areas and gaps in service, and lays out a comprehensive plan to acheive your technology goals.
Preventative Maintenence , Patching, and Monitoring
Our proactive approach to preventative maintenance and patching allows you to focus on other aspects of your business knowing that we've got your IT covered. We'll handle all of your maintenence and patching to assure your technology is cutting edge and secure.
MTC Support Portal
Our support portal offers an easy way to submit and track service tickets in real time. Your team will be enjoy access to an easy to use platform that quickly submits prompted support tickets to streamline the support process. Users will also receive proactive email updates on support performed.
Project Management & Implementation
As you grow & change, more technology resources are required. Our team of technical support, engineering and project management are here to assist in installing new stystems or changing existing ones.
Access to Expert IT Industry Leaders
A team within a team. Amongst our large group of veteran IT professionals, we assign an integrated group of highly experienced experts specific to your needs. It’s like having your own, specialized IT department.
Our Clients Come to Us because They are Experiencing the Following IT Challenges:
IT issues are taking too long to resolve and leaving teammates frustrated
They've grown out of their current IT providers capabilities
They lack budget planning, vision, leadership, and IT strategy
They need an increase in IT leadership and accountability
Their distributed workforce needs enhanced access and security
They realize that they need to prioritize IT security
They've experienced a slowdown in their operational maturity
Their internal IT team needs additional support and is overwhelmed
They need to become compliant with a regulatory organization or cyber insurance policy
They lack IT documentation, processes and procedures.
