To login into the Email Protection Control Console and manage your protection browse to: emailprotection.mapletronics.com and enter your username and password.
How do I change what Email Protection blocks?
From the Email Protection Control Console click on the "Quarantined" button. If an email has been caught by the spam filter, you can select that message and click "Allow Sender".
You can do the same thing if you wish to block certain email addresses or domains by selecting the "Deny Sender" button.
For more info on this please view the Email Protection User Guide (video).
How do I use Email protection to view and send emails if my email server is offline?
From the Email Protection Control Console click on the "Continuity" under "Messages", from here you will be able to continue using your email from the web interface until your email server is back online.
Why does a Web browser open when I try to do anything on my Spam Quarantine Report?
The Spam Quarantine Report provides an easy-to-use connection into the appropriate feature in the Control Console. The Control Console is a Web-based graphical user interface and is the primary interface to Email Protection.
When a user clicks a link in the Spam Quarantine Report, it causes the default Web browser to open, automatically logs the user into the Control Console, and performs the action designated in the clicked link.
There are emails in my quarantine that I want to always receive. I clicked the “Always Allow” button, but the emails still get caught – What am I doing wrong?
The user-level Allow list does not disable virus, content, or attachment filtering; it only disables the spam filtering. If the email violated any of the enabled policies, it would be filtered even if its sender address was added to the user-level Allow list.
In addition, companies often send items in a format that looks like spam that a user may have opted to receive, such as electronic newsletters or emails, causing the email to be quarantined. When a user clicks the Always Allow link in the Spam Quarantine Report or the Spam Message Quarantine window, the sending email address is added to the user-level Allow list. However, for various reasons, emails of this nature may not always come from the same address every day. Because senders often rotate the address of these types of emails, the same item could be delivered the very next day and still be blocked because the sender address does not match the previous entry in the Allow list.
To help prevent this situation, you can use wildcards to designate an entire domain or part of an email address (if there is a common pattern) to be added in the Allow list, thus accepting all mail from the domain or email addresses that matched the designated pattern.
I’m receiving spam email from my own email address and I know I didn’t send it. What’s happening and how do I stop it?
A spammer has “spoofed” your email address. Spoofing means that the “From:” address in emails has been falsified to be an address other than the real source of the emails. The intent is to trick the recipient into opening the email because it appears to be from a trusted source. In your case, they made the mistake of using your own email address as the spoofed address and you realized that you had not sent the email. Spoofing is illegal according to the CAN-SPAM Act of 2003; however, it is still a common tactic used by spammers.
You can do any of the following in Email Protection to block these types of emails.
- Confirm that your own email address is not in your Allow list. It is possible that the spoofed email would be caught by normal spam filtering; however, if your email address is in an Allow list, spam filtering will be disabled. If necessary, remove your email address from any Allow lists to make sure spam filtering is performed.
- Add your own email address to your user-level Deny list This policy will automatically deny any emails received from your email address. It will apply to all emails received from the Internet into Email Protection that are filtered and then sent to you. It will affect only emails sent to your address. Note: Using a Deny list as a filtering tactic in this situation will succeed only if your corporate email is not sent into the Internet cloud before delivery to other addresses in your Domain name. The assumption is that your corporate email is delivered within your internal network without filtering by Email Protection.
If your organization does deliver your corporate email using a delivery method that includes sending it into the Internet, it is possible that valid corporate emails will be filtered if you make the above policy changes.