Support (Hosted Exchange)
- iOS Hosted Exchange Email Setup
- Android Hosted Exchange Setup
- Outlook 2007 Hosted Exchange Setup
- Outlook 2010 & 2013 Hosted Exchange Setup
- Outlook 2010 & 2013 Hosted Exchange IMAP Setup
How do I login to Outlook Web App (OWA)?
Browse to owa.mapletronics.com and login with your email address and password. The first time you login you will need to choose your language and time zone. If you have ever used the Outlook desktop app you will notice that the interface is pretty much the same.
How do I setup Automatic Replies/Out of Office Replies from Outlook Web App (OWA)?
- Click "Options" on the upper right corner
- Choose "Set Automatic Replies" from the dropdown
- Enable out of office reply by clicking the radio button “Send automatic replies”
- Set the start and end time for the reply
- Enter the information you want your internal and external senders to receive
- Click Save in the lower right
How do I setup Inbox Rules from Outlook Web App (OWA)?
- Click “Options” on the upper right corner
- Choose “Create an Inbox Rule” from the dropdown
- Use the interface to create the needed rule(s)
Is there a size limit on mailboxes?
Yes, the basic plan comes with 1 GB of storage, and the standard and enterprise plans come with 25GB. Standard accounts and higher storage is pooled by company and the maximum mailbox size can be adjusted to take away storage from users who don't need it and given to those who need additional space.
Do I need a domain name?
Yes, a domain name is needed so that you can have [email protected] You can use your existing domain name or we can register a new one for you.
What operating systems are supported in the Hosted Exchange environment?
- Windows 8 & 8.1 (32 & 64-bit)
- Windows 7 (32 & 64-bit)
- Windows Vista (32 and 64-bit)
- Mac OS X 10.5
- Mac OS X 10.6
What versions of Outlook are supported?
- Outlook 2007, 2010, and 2013
- Outlook 2011 for Mac
Is Windows XP or Outlook 2003 Supported?
Windows XP or Outlook 2003 are no longer supported. Exchange 2013 handles connectivity and communication differently than the previous versions of Exchange and they no longer work with Exchange 2013. Microsoft has officially discontinued support for these products entirely.
What is the maximum message size allowed through the Hosted Exchange system?
The maximum message sized is 50 MB.
What happens if I delete an email?
The deleted email will go into the deleted items folder. If the email is not in deleted Items users can Recover Deleted Items for 14 days from the time it was deleted. Beyond 14 days the item is not able to be recovered. See this document (PDF) for more information.
What happens if my mailbox is corrupted, deleted, or I need it restored?
Mailboxes are backed up 2 times a day and are retained for 7 days and can be restored. After 7 days the mailbox is no longer recoverable.
How is the Exchange System backed up?
The Hosted Exchange system is setup in a highly redundant configuration to ensure that there is no data loss. In addition to the High Availability setup the Exchange environment is backed up 2 times a day. Mailbox backups are retained for 7 days.
What if I need to make sure my email is retained and cannot be lost?
If the data protection options outlined above are not sufficient then we can enable the email archiving service to archive all the email messages. The email archive can retain the email messages for a specified period of time or an unlimited time frame. Calendar items and contacts are not retained in the archive. If you are interested in archiving please contact your account manager for pricing.
I have a Basic account, can I save my PST files on our server?
Saving PST files to a network file server is not recommended or supported. See Microsoft Article 297019 “Limits to using personal folders (.pst) files over LAN and WAN links”
What about Email Encryption?
Email Encryption is available as an add-on service to the Hosted Exchange Environment. You can encrypt any email by including [encrypt] anywhere in the body of the email.
What about email archiving?
Email Archiving is available as an add-on service to the Hosted Exchange Environment.
Can I sync my email, calendar, and contacts to my phone or tablet?
The Exchange Basic plan will let your device make a POP3 or IMAP connection to retrieve and send your email. The Basic plan does not let you sync your contacts, or calendar with your mobile device. Additionally, email that is read, sent or received does not sync with the Hosted Exchange Servers. For example if you send an email from your mobile device the sent message will not show up in Outlook.
The Exchange Standard and Enterprise plans utilize ActiveSync to synchronize email, calendars, and contacts with your mobile device. So, if you send an email, add a calendar appointment, or change a contact on your mobile device those changes will be reflected in Outlook or Outlook Web App.
Since you are scanning messages for viruses, do I still need an anti-virus client on my workstation?
Yes, everyone should be running a good updated anti-virus client. We recommend Eset Comprehensive Endpoint Protection.
Can I connect with IMAP to the Hosted Exchange environment?
Can I POP mail from the Hosted Exchange Environment?
- Incoming: Webmail05.mycloudmailbox.com
- Outgoing: Smtp05.mycloudmailbox.com
- Username: [email protected]
- Password: Created in welcome email
outgoing server requires authentication, Incoming port 993 Uses SSL, Outgoing port 587 uses TLS
If Hosted Exchange ever goes down can I still get my email?
In the event that the Hosted Exchange system would have an outage email would be inaccessible during that time period.
Is there any Anti-Spam or Antivirus Filtering included with Hosted Exchange?
Yes, Email Security is included in the cost of the mailbox. Users will have the ability to configure their filtering level from the Email Protection console.
How do I get email on my iPhone?
Checkout this helpful document: Exchange iOS7 & 8 Setup (PDF).
What is the maximum number of email recipients outside my organization?
Hosted Exchange limits users to sending to 1000 recipients per 24 hour period. Encrypted emails are limited to 20 recipients per email.
Is there anything that happens automatically with my mailbox?
All items in a user's mailbox will stay until the delete's or moves the items. There is no automatic process for automatically cleaning up user mailbox from the exchange system.